Return Policy
At PRIEN, we stand behind our products and want our customers to enjoy their experience with us. We'll always do our best to ensure you are happy with your purchase. If you would like to return/exchange your products, you can do so within 30 days of delivery. Please review the information below and reach out to our Customer Service at hello@prienonline.com with any questions.
When returning your merchandise, please keep in mind we expect to receive all items back in their original condition - free from stains, fragrance, and being unworn/unwashed. Items received in poor condition may be denied for return.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To start a return, you can contact us at cargo@prienonline.com .
Return Address
Dogancay St. 7197 Road Number:14 Bayraklı, Izmir, TURKEY
Important Notice
Our shop covers all shipping and export fees from the country of origin. If the package is undelivered due to customer error or refusal, it will not be eligible for return. The buyer is responsible for any taxes and fees related to the destination country’s regulations. No refund will be issued if the shipment is rejected by the buyer due to taxes, and the return process cannot be initiated.
Free Shipping and Partial Refunds
If your order qualifies for free shipping (e.g., over $50) and you return items that reduce the remaining total below the free shipping threshold, the original shipping cost will be deducted from your refund. For example, if you return items and the total value of the remaining products falls under $50, the shipping fee will be subtracted from the total refund amount.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14 day cooling off period
You have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@prienonline.com .